EBS MicroBass pedal -- no repair location in US?!!
Wednesday November 13, 2024. 02:33 AM , from
Gearslutz
I have a EBS MicroBass II pedal as mentioned, and the mute switch has become erratic. Not that this should take massive expertise to fix, but I figured I'd just send it to the manufacturer for repair. Well, from the customer service "support" rep today:
"We do not have a repair center in the US for EBS pedals. If an item is under warranty, we have the defective unit returned to us and send a replacement unit. If an item is not under warranty, the customer is responsible for repairs, and we suggest going to a pedal shop or a local music store, as they may know of someone locally. I did reach out to my rep in the area, and unfortunately he does not know of any stores in your area that would be able to service the pedal."
Well gee, thanks, guys! Nice product support.
https://gearspace.com/board/showthread.php?t=1438298&goto=newpost
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