FableSounds Broadway Big Band_Content Missing Issue

Hi,

I'm posting here while a discussion with Fablesounds is in progress, but it doesn't provide me with a solution.

Here is the question I asked them:

« I installed about 10 months ago Broadway BigBand Edition 2.2.1 Full version on my MacStudio M2.

I have Kontakt 7 full version.

I downloaded and installed the sound bank according to the recommendations of the user manual.

My problem is the following:

When I open some instruments in Kontakt 7, a Kontakt window opens and tells me: "Content Missing",

File: "BBB_instrument_3row_flat_new4a+three-windows.tga"

Assumed at: "/Volumes/BANKS/Fable Sounds Libraries/Broadway Big Band/Samples/<<<Broadway Big Band_info.nkx>>>/info/

For information, I have a file that is present at the root of my "Broadway Big Band" folder (which is itself in the "Fable Sounds Libraries" folder which is on the "BANKS" volume) which is called "Broadway Big Band_info.nkx".

For information, the instruments that generate the opening of these windows are:

*All Trumpets 1

*All Tenor Sax 1

*All Drum kits

If necessary, I attached the screenshots of the Kontakt pop ups, the GUI of the instruments, as well as the structure of my Broadway Big Band file in my Mac finder.

What do you advise me to do so that these pop ups no longer appear when opening these instruments?

Thank you in advance for your response

Best, »

here is the answer that they gave me:

« Hi,

Thanks for the email - in this case I would recommended performing a batch resave of the entire instrument:

How to Batch re-save a Kontakt Library – Native Instruments

This should fix the issue, although it may take rather a long time due to the size of the library.

»

and here is the last message from me which has remained unanswered by them:

« Hi,

I did a batch resave as mentioned in your article, but unfortunately, it didn't work.

This does not surprise me since the file I am looking for is not present in the sample folder of the library.

Do you know why "BBB_instrument_3row_flat_new4a+three-windows.tga." is not present in the sample folder?

Is it normal that the file "Broadway Big Band_info.nkx" is at the root of my Broadway Big Band folder?

Thanks in advance for your response

best. »

Basically, I'm tired of having these pop ups when opening instruments and/or projects using them and I don't know how to solve this. If I liked any of you have an idea it would be welcome.

Thanks