Got a problem with your Mac, iPhone, or iPad? Macworld’s Mac 911 can help

Macworld

With Macworld’s Mac 911 column, we take your questions and do our best to help. We love being the place you come to in order to find answers to nagging problems.

The “Mac 911” name predates iOS, iPadOS, and iCloud, but we’re happy to answer questions about all those topics as well as macOS and any Apple hardware, software, or service.

Ask Mac 911

We’re always looking for new problems to solve! If you have a problem with your Mac, iPhone, iPad, Apple Watch, or any other Apple device, let us know about it and we’ll try to help by responding with a Mac 911 column. You can also ask us general tech questions if you have them. Here’s how to send us your questions:

Send an email to mac911@macworld.com

Including screenshots when appropriate 

Let us know if you want your full name used or not

If you have a question that doesn’t include screenshots, you can submit it through the form below.

Submit your question to Mac 911

Submit a form.

Keep in mind that not every question will be answered, we don’t reply to email, and we cannot provide direct troubleshooting advice.

Check the Mac 911 FAQ

Some questions we get more frequently than others. We’ve covered those questions in the Mac 911 FAQ. The FAQ covers topics involving:

The Photos app and iCloud Photos

macOS: erase, revive, restore, and reinstall

Apple ID problems

Siri misspellings and mispronunciations