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ServiceNow unworried by Salesforce firing shots across its bow
Thursday December 18, 2025. 12:52 AM , from TheRegister
Believes it can translate workflow smarts into AI ROI
In October, Salesforce debuted Agentforce IT in a direct challenge to ServiceNow’s ITSM product, and analyst firm Forrester’s vice president and principal analyst Charles Betz rated it the “most credible threat” ServiceNow has ever faced.…
https://go.theregister.com/feed/www.theregister.com/2025/12/17/servicenow_salesforce_itsm_retort/
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