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ServiceNow unworried by Salesforce firing shots across its bow

Thursday December 18, 2025. 12:52 AM , from TheRegister
Believes it can translate workflow smarts into AI ROI
In October, Salesforce debuted Agentforce IT in a direct challenge to ServiceNow’s ITSM product, and analyst firm Forrester’s vice president and principal analyst Charles Betz rated it the “most credible threat” ServiceNow has ever faced.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/12/17/servicenow_salesforce_itsm_retort/

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