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PC / Tech. > eWeek
Thursday October 19, 2023. 12:56 AM
Babak Hodjat, CTO of AI for Cognizant, detailed how companies can use artificial intelligence to align business goals and data analytics for competitive advantage. Plus: a look ahead to the future of AI. Among the topics we discussed: Before we dive too deep, let’s define ...
Friday October 13, 2023. 01:03 AM
I spoke with George Gallegos, CEO at Jitterbit, about how automation and integration technology allow the many disparate aspects of enterprise IT to function in tandem. Among the topics we discussed: Let’s talk about integration technology in the enterprise. How does it ...
Thursday October 12, 2023. 11:32 PM
Generative AI, an emerging form of artificial intelligence, has become a key factor in the contact center. Generative AI supports voice and audio, content, and advanced analytics generation capabilities to a business model that benefits greatly from real-time data and...
The term synthetic data refers to artificially generated data that imitates actual or real data. As the definition suggests, synthetic data is often used in artificial intelligence applications. Why is synthetic data important? Approximately 328.77 million terabytes of data...
I spoke with Justin Emerson, Principal Product Manager and Technical Evangelist for Pure Storage, about how high speed flash storage enables better data analytics performance. Among the topics we discussed: What’s a major challenge that companies face with their data...
Wednesday October 11, 2023. 12:46 AM
Generative AI is the latest form of applied artificial intelligence that enables businesses and consumers to automate, simplify, and otherwise improve various operations in their day-to-day lives. In the world of e-commerce and e-tail, vendors are implementing generative AI...
Digital transformation isn’t something that happens in isolation. It affects the entire enterprise and, if not done correctly, can disrupt every company aspect. The critical elements of digital transformation to keep in mind are customer experience, operational excellence, ...
Monday October 9, 2023. 07:43 PM
“Modernization” and “legacy” are two of the most used and abused terms in the tech industry. How so? On the upside, they accurately, if simplistically, describe the technical and market dynamics of a forward-focused industry that is quick to develop innovations and...
Friday October 6, 2023. 01:37 AM
I spoke with Andrea Matsuda, Manager of Product Marketing at NICE, about how evolving technologies are affecting contact center performance. Among the topics we discussed: When you refer to digital engagement, what exactly do you mean? Are you referring to chatbots? We see...
Artificial intelligence writing tools are designed to save busy professionals’ time and provide them with high-quality content in a fraction of the time it would take to write manually. These AI writing tools leverage artificial intelligence algorithms, natural language...
Thursday October 5, 2023. 08:28 PM
OpenAI launched ChatGPT Enterprise as a more secure version of its ChatGPT large language model. Specifically, ChatGPT Enterprise is designed to be more secure and compliant with corporate privacy regulations than the prior versions of ChatGPT/GPT 4.0, supporting features...
Wednesday October 4, 2023. 11:28 PM
I spoke with Jeff Jonas, CEO of Senzing, about how to get more from an enterprise data analytics practice, the importance of entity resolution, and the role the AI in data mining. Among the topics we discussed: Data analytics with 2024 around the corner: do you see...
From writing software code to optimizing business operations, generative AI is driving innovation and efficiency across the business world. This transformative technology comes with a steep learning curve for some businesses, which face a number of decisions. These include...
Tuesday October 3, 2023. 07:31 PM
Collaboration vendor Zoom is holding its annual user event, Zoomtopia, in San Jose this week. While the company made many announcements, the highlight of CEO Eric Yuan’s keynote was the introduction of Zoom Docs, which puts Microsoft Word and Google Docs in the crosshairs. ...
With a growing number of great AI apps for personal use, artificial intelligence applications are being launched for a wide array of uses, from education to health to entertainment. The everyday consumer is now using AI apps to simplify everything from crafting an email to...
Thursday September 28, 2023. 08:46 PM
Tom faces an uncertain future as a skilled assembly line worker in a small manufacturing plant. He has been a dedicated employee for over a decade and is known for his meticulous attention to detail and expertise in assembling complex components. However, the promise of...
The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service. Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw...
Wednesday September 27, 2023. 08:35 PM
I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team. Among the topics we discussed: As you speak with other data analytics professionals, what are a couple of key trends ...
Artificial intelligence (AI) certification is a credential awarded to individuals who possess a certain level of proficiency in an AI job-related task. AI certifications are a great way to boost career growth for tech professionals. AI certifications demonstrate...
Tuesday September 26, 2023. 06:42 PM
You’d have to live in a cave to avoid the push toward artificial intelligence in recent years. The future of business is on the cusp of a dramatic transformation, and AI is at the forefront of this revolution. This cutting-edge technology has the power to reshape industries,...
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