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Bank reverses decision to replace 45 customer service staff with AI chatbot

Friday August 22, 2025. 04:56 AM , from TheRegister
Also fired another AI - GitHub Copilot - after it produced ‘mixed results in utilization and efficacy’
Australia’s Commonwealth Bank has decided not to fire 45 workers it planned to replace with an AI chatbot.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/08/22/commonwealth_ban_chatbot_fail_rehirin

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