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Australian bank rehires workers replaced by AI after "lying" about chatbot success

Friday August 22, 2025. 02:45 PM , from BoingBoing
Australian bank rehires workers replaced by AI after "lying" about chatbot success
The Commonwealth Bank of Australia must rehire 45 workers it fired and replaced with an AI chatbot. A financial services union there describes the result as a 'massive win' and a warning about misuse of the technology. The bank had announced that its new AI chatbot had reduced call volumes by 2,000 a week, allowing it to make the workers redundant, but this turned out to be untrue: 'an outright lie,' said the workers. — Read the rest
The post Australian bank rehires workers replaced by AI after "lying" about chatbot success appeared first on Boing Boing.
Read more at BoingBoing
https://boingboing.net/2025/08/22/australian-bank-rehires-workers-replaced-by-ai-after-lying-about-c...

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