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The future of service management in the DevOps era

Wednesday April 28, 2021. 06:14 PM , from BetaNews
Whether you view your organization as having an agile approach or not, in 2020, companies had no choice but to drastically change their way of working as the world rapidly pivoted to remote working. Organizations that had already embraced agile principles had the advantage of being able to adapt faster to the pandemic and meet the demands of their employees, who were suddenly all working from home. Now, as we start to slowly emerge from multiple lockdowns and restrictions, one interesting side effect of COVID-19 is that it has lowered our collective tolerance for slow, overly bureaucratic processes. We all… [Continue Reading]

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