'Fragmented' Microsoft Tools Undercut Efficiency at Amazon and Whole Foods, Internal Deloitte Review Finds

An anonymous reader shares a report: It's been more than eight years since Amazon bought Whole Foods, but the two companies still haven't aligned their setup for the Microsoft software their employees use. That disconnect was flagged in an 8-week Deloitte review of Whole Foods' use of Microsoft 365 apps earlier this year, according to an internal document obtained by Business Insider. Deloitte found that Whole Foods relies on 'fragmented' Microsoft toolsets, has loose security and data-retention practices, and employs a complex user-management setup -- all of which contribute to inefficiencies and lower productivity when working with Amazon employees.

The consulting firm recommended a 24-month integration plan that would first move Whole Foods' corporate employees onto Amazon's backend system, followed by its frontline workers. The phased approach would ensure a 'smooth transition for users and minimal disruption to business processes,' while generating cost savings, the document said. The review, completed in May, highlights Amazon's ongoing challenges in integrating Whole Foods. Since acquiring the chain in 2017, the company has struggled to scale the business and integrate operations, resulting in frequent reorganizations and shifting strategic priorities.

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