Will Work Change Over the Next 20 Years?

What is the future of work? The Wall Street Journal asked five workplace experts and practitioners.

So while AI 'is already doing tasks once relegated to newly minted college graduates in many professions,' the Journal predicts that in the next 20 years AI 'will have an impact on the role of managers, how organizations measure business outcomes and accelerate tasks that once took months.'

A senior partner at the consulting firm Mercer predicts AI (plus advances in quantum computing) will enable entrepreneurs to reshape industries with a fraction of the resources traditionally required.

Some other predictions:
Alan Guarino, vice chairman and CEO of board services at the global consulting firm Korn Ferry: In 25 years, the workplace will likely be unrecognizable, with employees and AI operating as one. Yes, there will be tasks and entire jobs taken over by AI, but we will all be elevated to a whole new superpower to make critical and creative decisions. The idea that work was once done strictly by people will seem quaint to some. Tasks that took entire teams, and months to complete, will be crunched down to a few minutes, with success measured on metrics we can't imagine today.

The middle layers of management — so central to today's corporate structure — could be a vestige of the past. The role of the leader too will change, as they directly oversee a collaboration of people and intelligent systems. The attitude toward in-person collaboration is growing and 25 years from now, counterintuitively, I believe face-to-face connection won't just be indispensable, but invaluable. Emotional intelligence will still set leaders apart. Those who blend empathy with tech savvy will be the ones shaping the future.
Peter Fasolo, a former executive vice president and chief human resources officer at Johnson & Johnson, and director of the Human Resource Policy Institute at Boston University's Questrom School of Business: There will be fewer available workers in Europe, Japan and the U.S. over this time frame and the demographic shift will be profound. In addition, there will be even fewer young adults available for colleges in the U.S., even if they decide the investment is worth it.

The implications of this shift will be the need for more investments in vocational and trade schools, and the need to invest in skill-based, not pedigree-based training. There will also be more on-the-job specific training. Companies will become classrooms. Companies that want a more sustainable relationship with employees will need an investment model versus a transactional one: We will invest in your skills so you can be a competitive professional in your domain.

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