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Ten mistakes marred firewall upgrade at Australian telco, contributing to two deaths

Friday December 19, 2025. 05:39 AM , from TheRegister
Optus gave bad instructions, staff didn’t escalate their concerns
Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to emergency services.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/12/19/optus_emergency_outages_cause_report/

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