Verizon Refused To Unlock Man's iPhone, So He Sued the Carrier and Won

A Kansas man who sued Verizon in small claims court after the carrier refused to unlock his iPhone has won his case, scoring a small but meaningful victory against a company that retroactively applied a policy change to deny his unlock request.

Patrick Roach bought a discounted iPhone 16e from Verizon's Straight Talk brand in February 2025, intending to pay for one month of service before switching the device to US Mobile. Under FCC rules dating back to a 2019 waiver, Verizon must unlock phones 60 days after activation on its network. Verizon refused to unlock the phone, citing a new policy implemented on April 1, 2025 requiring '60 days of paid active service.'

Roach had purchased his device over a month before that policy took effect. Magistrate Judge Elizabeth Henry ruled in October 2025 that applying the changed terms to Roach's earlier purchase violated the Kansas Consumer Protection Act. The court ordered Verizon to refund Roach's $410.40 purchase price plus court costs. Roach had previously rejected a $600 settlement offer because it would have required him to sign a non-disclosure agreement. He estimated spending about 20 hours on the lawsuit but said 'it wasn't about' the money.

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