UK Users Report Microsoft Copilot Outage

The UK is down! This is not a reference to the nation’s overall morale but related to Microsoft Copilot.
The company’s AI-powered assistant, integrated across its productivity suite, experienced a significant outage today (Dec. 9), affecting large numbers of users across the UK. Reports of disruptions began to surge, according to monitoring platform Downdetector, which logged more than 700 complaints from users struggling to access the tool.
The outage marks one of the more substantial service interruptions for Copilot in recent months, raising concerns among businesses and individual users who now rely heavily on AI-driven workflows. Copilot plays a central supporting role in Microsoft 365 applications including Word, Excel, and Teams, meaning downtime can quickly cascade into lost productivity for workplaces operating on tight deadlines.
Microsoft responds as investigation continues
Microsoft acknowledged the issue publicly in a statement posted to X, confirming that the outage appeared to be affecting users not only in the UK but potentially across Europe as well.
“We’re investigating an issue in which users in the United Kingdom may be unable to access Microsoft Copilot, or experience degraded functionality with some features. For more information, please see CP1193544 in the admin center.,” the company said.
Microsoft added that the disruption appeared to be linked to an unexpected spike in traffic.
The reference to elevated traffic raises questions about whether the outage was triggered by routine peak usage, a configuration error, or a sudden surge in demand from new feature rollouts. Microsoft has not yet provided further details.
Users left unable to access essential services
According to Downdetector’s breakdown of the reported issues, approximately 49 percent of affected users said they were unable to access the Copilot app at all. Another 42 percent experienced malfunctioning or unresponsive web access, while the remaining 9 percent reported severe connectivity problems that made even basic functions unreliable.
These figures underscore how deeply integrated Copilot has become in daily operations. For many users, Copilot is no longer a peripheral tool but a core component of document drafting, data analysis, meeting preparation, and research tasks. As a result, even a short-lived outage can disrupt workflows for students, professionals, and enterprise teams alike.
Broader implications for AI reliability
The outage highlights the growing vulnerability that comes with dependence on AI-driven tools in everyday work environments. As organisations increasingly integrate AI assistants into their operations, service stability becomes as critical as the software’s capabilities. A disruption of this scale provides a reminder that cloud-based AI services, while powerful, are not immune to bottlenecks or system overloads.
For businesses using Copilot to automate complex processes such as summarising large documents, generating code, or producing presentations, an outage can translate into measurable drops in productivity. It may also push companies to consider redundant systems or alternative AI solutions to ensure continuity during unexpected downtime.
Europe-wide impacts could widen operational risks
Microsoft’s indication that European users may also be affected raises the potential scope of the disruption. With many multinational companies operating teams across multiple countries, even a regional outage can have cross-border impacts. Internal communication workflows that rely on Copilot-generated summaries or meeting notes may stall, while employees dependent on AI-powered drafting and editing tools could face delays in producing essential documentation.
If confirmed, the Europe-wide implications may prompt renewed industry discussions about AI infrastructure resilience and the need for failover mechanisms that prevent single service interruptions from rippling across entire organisations.
Awaiting further updates
Microsoft has not provided a timeline for full restoration of service. The company’s engineering teams are continuing to investigate the root cause and implement recovery measures.
For now, affected users are advised to monitor Microsoft’s service health dashboard and official communications on X.
Here’s a list of the best AI tools to help you learn any skill faster in 2026. Copilot is not included.
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