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John Henry still leading the race vs. AI in customer service

Wednesday December 3, 2025. 11:30 PM , from TheRegister
Gartner found only 20% of customer service leaders have cut human agents because of AI
The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their human counterparts for jobs in customer service, according to a Gartner study.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/12/03/john_henry_ai_customer_service/

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