Generalist teams vs specialist tools -- the enterprise IT paradox [Q&A]

With hyperscalers better able to attract the best talent and headcount tight across the board, most enterprises are leaning heavily on generalist IT teams to manage their environments. But in many cases the tools they’re expected to use were designed for specialists. Legacy tools like ConnectWise, Device42, or ServiceNow often require deep expertise, complex integrations, or expensive customization making them unsuitable for generalist teams. Jeff Collins, CEO of observability platform WanAware, calls this the ‘tooling mismatch no one wants to talk about.’ We spoke to him to learn more. BN: Why are more companies opting for generalist IT teams, and… [Continue Reading]