ISP Deceived Customers About Fiber Internet, German Court Finds

The German Koblenz Regional Court has banned the internet service provider 1&1 from marketing its fiber-to-the-curb service as fiber-optic DSL. The court found that the company misled customers because its network uses copper cables for the final stage of connections, sometimes extending up to a mile from the distribution box to subscribers' homes.

Customers who visited the ISP's website and checked connection availability received a notification stating that a '1&1 fiber optic DSL connection' was available, even though fiber optic cables terminate at street-level distribution boxes or building service rooms. The company pairs the copper lines with vectoring technology to boost DSL speeds to 100 megabits per second. The Federation of German Consumer Organizations filed the lawsuit. Ramona Pop, the organization's chairperson, said that anyone who promises fiber optics but delivers only DSL is deceiving customers.

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