Helpdesks struggle to keep up with cyber threats

Helpdesks are bogged down by repetitive, time-consuming tasks (34 percent), long resolution times (34 percent) and limited resources (31 percent). This is among the findings of the latest digital employee experience (DEX) report from Ivanti. It shows that while many businesses are automating certain operations, like security patch management (72 percent) and IT ticket routing (67 percent), but nearly 40 percent still haven't automated password resets -- missing an easy win that could eliminate countless routine support tickets. This could be part of the reason why employees are bypassing the helpdesk. When asked where they turn for help with technology… [Continue Reading]