Passengers Sue Delta, United Over Windowless 'Window Seats'

In a pair of class actions filed this week, passengers from each coast quibbled with United Airlines and Delta Air Lines' policies charging extra for window seats that are not actually beside windows, instead offering a view of a blank aircraft wall. From a report: 'Delta indicated to the plaintiff and class members that the particular seats they chose had a 'window'; even though Delta knew full well they did not,' the plaintiffs taking on Delta said in an 18-page complaint filed in federal court in New York, accusing the airline of false advertising and deceptive business practices.

Half of Delta's fleet of nearly 1,000 aircraft comprises Boeing 737s, Boeing 757s and Airbus A321s -- all of which have at least one wall-adjacent seat with no window, according to the plaintiffs. It's where vertical air conditioning riser ducts are located, making putting a window there impossible, the competing Alaska Airlines explains on its website. But unlike Alaska and others, the plaintiffs complain, Delta advertises the seats as having a window, offering them as a 'window seat' option on its seat map during checkout.

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