Bankrupt Futurehome Suddenly Makes Its Smart Home Hub a Subscription Service

After filing for bankruptcy, Norwegian smart home company Futurehome abruptly transitioned its Smarthub II and other devices to a subscription-only model, disabling essential features unless users pay an annual fee. Needless to say, customers aren't too happy with the move as they bought the hardware expecting lifetime functionality and now find their smart homes significantly less smart. Ars Technica reports: Launched in 2016, Futurehome's Smarthub is marketed as a central hub for controlling Internet-connected devices in smart homes. For years, the Norwegian company sold its products, which also include smart thermostats, smart lighting, and smart fire and carbon monoxide alarms, for a one-time fee that included access to its companion app and cloud platform for control and automation. As of June 26, though, those core features require a 1,188 NOK (about $116.56) annual subscription fee, turning the smart home devices into dumb ones if users don't pay up.

'You lose access to controlling devices, configuring; automations, modes, shortcuts, and energy services,' a company FAQ page says. You also can't get support from Futurehome without a subscription. 'Most' paid features are inaccessible without a subscription, too, the FAQ from Futurehome, which claims to be in 38,000 households, says. After June 26, customers had four weeks to continue using their devices as normal without a subscription. That grace period recently ended, and users now need a subscription for their smart devices to work properly.

Some users are understandably disheartened about suddenly having to pay a monthly fee to use devices they already purchased. More advanced users have also expressed frustration with Futurehome potentially killing its devices' ability to work by connecting to a local device instead of the cloud. In its FAQ, Futurehome says it 'cannot guarantee that there will not be changes in the future' around local API access. Futurehome claims that introducing the subscription fee was a necessary move due to its recent bankruptcy. Its FAQ page reads: 'Futurehome AS was declared bankrupt on 20 May 2025. The platform and related services were purchased from the bankruptcy estate -- 50 percent by former Futurehome owners and 50 percent by Sikom Connect -- and are now operated by FHSD Connect AS. To secure stable operation, fund product development, and provide high-quality support, we are introducing a new subscription model.'

The company says the subscription fee would allow it to provide customers 'better functionality, more security, and higher value in the solution you have already invested in.'

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