Microsoft Touts $500 Million in AI Savings While Slashing Jobs

Microsoft is keen to show employees how much AI is transforming its own workplace, even as the company terminates thousands of personnel. From a report: During a presentation this week, Chief Commercial Officer Judson Althoff said artificial intelligence tools are boosting productivity in everything from sales and customer service to software engineering, according to a person familiar with his remarks.

Althoff said AI saved Microsoft more than $500 million last year in its call centers alone and increased both employee and customer satisfaction, according to the person, who requested anonymity to discuss an internal matter. The company is also starting to use AI to handle interactions with smaller customers, Althoff said. This effort is nascent, but already generating tens of millions of dollars, he said.

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