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Call center staffers explain to researchers how their AI assistants aren't very helpful

Wednesday July 2, 2025. 09:58 PM , from TheRegister
Lots of manual corrections and data entry still required
ai-pocalypse Recent research details how customer service reps at a Chinese utility's call center often struggled when trying to use an AI assistant, and were forced to make manual fixes.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/07/02/call_center_ai_assistants/

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