Hackers Are Turning Tech Support Into a Threat

Hackers have stolen hundreds of millions of dollars from cryptocurrency holders and disrupted major retailers by targeting outsourced call centers used by American corporations to reduce costs, WSJ reported Thursday. The attackers exploit low-paid call center workers through bribes and social engineering to bypass two-factor authentication systems protecting bank accounts and online portals.

Coinbase faces potential losses of $400 million after hackers compromised data belonging to 97,000 customers by bribing call center workers in India with payments of $2,500. The criminals also used malicious tools that exploited vulnerabilities in Chrome browser extensions to collect customer data in bulk.

TaskUs, which handled Coinbase support calls, shut down operations at its Indore, India facility and laid off 226 workers. Retail attacks targeted Marks & Spencer and Harrods with hackers impersonating corporate executives to pressure tech support workers into providing network access. The same technique compromised MGM Resorts systems in 2023. Call center employees typically possess sensitive customer information including account balances and recent transactions that criminals use to masquerade as legitimate company representatives.

Read more of this story at Slashdot.