Windows Hello Face Unlock No Longer Works in the Dark and Microsoft Says It's Not a Bug

Microsoft has disabled Windows Hello's ability to authenticate users in low-light environments through a recent security update that now requires both infrared sensors and color cameras to verify faces. The change forces the system to see a visible face through the webcam before completing authentication with IR sensors.

Windows Hello earlier relied solely on infrared sensors to create 3D facial scans, allowing the feature to work in complete darkness similar to iPhone's Face ID. Microsoft pushed the dual-camera requirement to address a spoofing vulnerability in the biometric system.

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