Meeting the challenges of running a modern service desk [Q&A]

In today's interconnected world, the IT service desk often serves as the invisible backbone of any successful organization, from troubleshooting minor glitches to resolving critical system outages. But beneath this seemingly straightforward function lies a complex web of challenges that can significantly impact efficiency, user satisfaction, and ultimately, an organization's bottom line. We spoke to Anthony Tobelaim, co-founder and CPO of service desk management platform Siit to find out more about these challenges and how to address them. BN: What challenges do traditional service desks suffer from today? AT: Traditional service desks often frustrate both IT teams and end-users. They're… [Continue Reading]