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After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade

Tuesday April 29, 2025. 10:30 AM , from TheRegister
HMRC kicks off procurement to modernize customer service after scathing reports
The UK's tax collector plans to appoint a new CRM vendor to manage its vast interactions with citizens over their tax affairs.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/04/29/hmrc_crm/

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