Crisis in 'digital dexterity' threatens AI investments

A new study shows that 92 percent of IT leaders believe the new era of digital transformation will increase digital friction and that less than half (47 percent) of employees have the requisite digital dexterity to adapt to technological changes. The report from digital employee experience (DEX) specialist Nexthink, based on a survey of 1,100 IT decision makers worldwide, shows a further 88 percent expect workers to be daunted by new technologies such as generative AI. With IT spend set to reach $5.61 trillion in 2025, and $644 billion on generative AI alone, it's clear that solving digital friction and… [Continue Reading]