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Southern Water uses Capita's AI tool to flush customer complaints

Friday April 11, 2025. 11:33 AM , from TheRegister
Hang on, wasn't Capita already handling things like billing, etc? Ah, AgentSuite comes to the rescue
Scandal struck UK utility company Southern Water is extending a long-running managed services contract with Capita, everyone's favorite outsourcing badass, for up to five years at an estimated cost of £92.4 million ($121 million).…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/04/11/southern_water_uses_capitas_ai/

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