Changing communication habits lead to workplace friction

Nuances in digital messaging in the workplace are driving miscommunication according to a new study by Adaptavist. The survey of 1,000 UK knowledge workers finds 'misinterpreting tone or phrasing' comes out as the biggest communication challenge facing workers, cited by almost half (46 percent) of respondents. This is closely followed by different response time expectations (46 percent) and lack of context (31 percent). There are significant generation issues, particularly in interpreting punctuation. A full stop or period (.) at the end of a workplace message is interpreted by a majority of over 50s (71 percent) as clear and 'to the… [Continue Reading]