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HP imposes 15-minute mandatory hold time for phone support, quickly backtracks

Sunday February 23, 2025. 12:56 PM , from BoingBoing
British tech news site The Register reported on Thursday about a new policy instituted for HP telephone support. Beginning on February 18th, all callers in the UK, Ireland, France, Germany, and Italy started receiving a message that their wait time would be fifteen minutes, even when a customer service agent was available to speak with them. — Read the rest
The post HP imposes 15-minute mandatory hold time for phone support, quickly backtracks appeared first on Boing Boing.
Read more at BoingBoing
https://boingboing.net/2025/02/23/hp-imposes-15-minute-mandatory-hold-time-for-phone-support-quickly...

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