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UK tax collector's phone service 'deliberately' bad to push users online, say MPs

Wednesday January 22, 2025. 01:50 PM , from TheRegister
Cut off nearly 44k peeps who had been waiting 70 minutes for advice on unavoidable chore
The UK tax collector must 'take responsibility for its own failings to offer sufficiently effective digital services to customers,' according to a committee of MPs which accused HMRC of 'deliberately' poor phone service to push callers online.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/01/22/pms_say_hmrc_phone_services/

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