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Veteran Microsoft engineer shares some enterprise support tips

Friday December 6, 2024. 10:32 AM , from TheRegister
How to tell a customer they're an idiot without telling them they're an idiot
Microsoft veteran Raymond Chen revealed another product support trick from within the corridors of Microsoft. This time, it's not about blowing on connectors but about avoiding casting some embarrassing shade on a customer's purchasing decisions.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/12/06/raymond_chen_support_desk_advice/

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