Virgin Media O2 Deploys AI Decoy To Waste Scammers' Time

British telecom Virgin Media O2 has deployed an AI tool to combat phone scammers by wasting their time with fake conversations, the company said. The AI system, named Daisy, uses voice synthesis to mimic an elderly woman and engages fraudsters in lengthy discussions about fictitious family members or provides false bank details, keeping them occupied for up to 40 minutes per call.

Virgin Media O2 embedded phone numbers connected to Daisy within scammer call lists targeting vulnerable individuals. The system, developed with help from anti-scam YouTuber Jim Browning, automatically transcribes incoming calls and generates responses without human intervention.

Further reading: Google Rolls Out Call Screening AI To Thwart Phone Fraudsters.

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