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IBM: Insurance industry bosses keen on AI. Customers, not so much

Wednesday October 16, 2024. 04:45 PM , from TheRegister
Fewer than 30% of clients happy dealing with a generative AI virtual agent
An IBM study has found most insurance industry leaders believe generative AI is essential to keep pace with competitors. However, only a quarter of customers want anything to do with the technology.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/10/16/ibm_insurance_industry_bosses_keen/

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