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Sonos Unveils Overhaul Plan After App Debacle
Tuesday October 1, 2024. 04:05 PM , from Slashdot
The company will extend warranties by one year for select products and implement more rigorous testing processes, including an expanded beta program. Sonos has also pledged to introduce major app changes gradually and create an opt-in system for experimental features. To improve internal accountability, Sonos will appoint a 'quality ombudsperson' to escalate concerns and report to leadership. The firm also plans to establish a customer advisory board for pre-launch feedback. Executive bonuses will be tied to app quality improvements and regaining customer confidence. Read more of this story at Slashdot.
https://it.slashdot.org/story/24/10/01/145259/sonos-unveils-overhaul-plan-after-app-debacle?utm_sour...
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