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New California Law Requires One-Click Subscription Cancellations
Wednesday September 25, 2024. 04:40 PM , from Slashdot
The initial law was meant to prevent companies from allowing customers to purchase a subscription through the web, while forcing them to call a hotline to cancel them. Consumer advocacy groups complained that companies would often subject customers to frustrating long wait times on the phone with the hope that they would eventually hang up without cancelling their service. While the law was good in theory, it contained at least one loophole: Companies were in compliance as long as they offered a way for customers to cancel their subscriptions online, but could make them click several links or visit several webpages with opt-in requirements before a cancellation request was processed. Read more of this story at Slashdot.
https://tech.slashdot.org/story/24/09/25/142200/new-california-law-requires-one-click-subscription-c...
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