How did you do that? Almost half of businesses don't understand employee working habits

A new survey of 400 senior US and UK IT decision makers (ITDMs) finds 45 percent of organizations do not conduct any employee journey mapping, leaving them in the dark about how employees complete their work and what digital friction they face. The study from Scalable Software finds the majority of ITDMs believe they have sufficient data on the digital employee experience (DEX). 92 percent of ITDMs say they have enough insight into the configuration, stability and performance of endpoints and applications to optimize DEX. Most (84 percent) say they can proactively identify digital friction and easily rectify it, and… [Continue Reading]