Cable Providers Top Telecom Rivals for Internet Reliability

A new study of broadband reliability finds a top-two finish that you might not expect from recent surveys of ISP customer satisfaction: Charter's Spectrum and Comcast's Xfinity, the two largest cable operators in the US. From a report: Opensignal's report, published Thursday, draws on software telemetry collected from April 1 through June 29 of downtime, consistency of service, and how well a provider meets basic thresholds for speed, latency, and other core performance metrics. Spectrum comes in first with a 'Reliability Experience' score of 741 out of 1,000, followed by Xfinity with 710, Verizon with 625, AT&T with 546, and T-Mobile with 525. Opensignal chose those five companies to study because each passes more than a third of US homes.

But while Comcast and Charter employ the same basic cable architecture except for a few fiber-to-the-home pockets, Verizon and AT&T have mixed networks. That includes extensive and growing fiber service but also fixed 4G and 5G wireless from Verizon and hybrid-fiber broadband from AT&T, both of which lack fiber's speed and capacity advantages, plus obsolete DSL connectivity. T-Mobile's home connectivity, meanwhile, is almost exclusively fixed wireless.

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