Protecting digital customer journeys from AI biases

Today, hundreds of millions of people use tools like ChatGPT to brainstorm ideas, or Midjourney to create new visuals. Artificial intelligence (AI) tools have become part-and-parcel of our daily lives and are propelling the arrival of a new digital era. We now work more efficiently, can better meet professional or creative challenges, and accelerate new innovation. But AI now has much more intrinsic value than supporting our daily tasks. It is integral to powering our critical services and keeping society running, whether that’s facilitating loan agreements or providing key access to higher education, mobility platforms or medical care. Identity verification,… [Continue Reading]