Tech support chap solved knotty disk failure problem by staring at the floor

A tale of retro tech – have you heard of Trivector computers? – and a very troubled tech support journey
On Call Every IT pro has a story filed away about the time they were asked to provide tech support under odd circumstances, which is why each Friday The Register brings you one such story in a fresh installment of On Call – the reader-contributed column that celebrates odd circumstances.…