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BT bets big on AI with ServiceNow to cut legacy baggage

Wednesday July 3, 2024. 12:30 PM , from TheRegister
Promises no pink slips despite service desk in crosshairs
BT Group expects to cut its use of third-party support staff in service desk roles after it has introduced GenAI technology from ServiceNow.…
Read more at TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/07/03/bt_servicenow_savings/

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