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Senator Warren Claims TurboTax 'Relentlessly' Upsells Customers in Letter To FTC
Monday April 15, 2024. 06:45 PM , from Slashdot
In one instance, Warren's team found that TurboTax highlighted its $89 tax filing package as 'the right option' for their sample taxpayer, leaving the free option at the bottom of the page. After choosing just one upgrade, Warren's staff found that their sample taxpayer with 'simple' filing requirements had to pay an extra $69 to report her unemployment income and educator expenses, plus $64 to file Massachusetts state tax returns. That makes for a grand total of $133 -- a sum people wouldn't have to pay through the IRS's free Direct File service, Warren argues. Read more of this story at Slashdot.
https://news.slashdot.org/story/24/04/15/1643243/senator-warren-claims-turbotax-relentlessly-upsells...
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