Communications service providers see Gen AI as critical but are slow to implement it

A new study shows 90 percent of communications service providers (CSP) see the profound impact Gen AI will have on business goals. However, deployment of GenAI is still in its preliminary stages, with just 22 percent of CSPs having already implemented solutions. Research by Analysys Mason for Amdocs shows Gen AI is expected to have a high impact across a variety of areas, such as software development (84 percent), data management (82 percent), monetization (82 percent) and network operations (81 percent). Integrating Gen AI with operational systems will expand the range of automated actions and tasks that operational systems can… [Continue Reading]