Sony Claims To Offer Subs 'Appropriate Value' For Deleting Digital Libraries

An anonymous reader quotes a report from Ars Technica: Sony is making an effort to appease customers who will lose their entire Funimation digital libraries when the anime streaming service merges into Crunchyroll. Currently, though, the company's plan for giving disappointed customers 'an appropriate value' for their erased digital copies isn't very accessible or clear. Earlier this month, Sony-owned Funimation announced that customers' digital libraries would be unavailable starting on April 2. At that time, Funimation accounts will become Crunchyroll accounts. Sony acquired Crunchyroll in 2021, so some sort of merging of the services was expected. However, less expected was customers' lost access to online copies of beloved anime that they acquired through digital codes provided in purchased Funimation DVDs or Blu-rays. Funimation for years claimed that customers would be able to stream these copies 'forever, but there are some restrictions.'

Rahul Purini, Crunchyroll's president, explained the decision while speaking to The Verge's latest Decoder podcast, noting that the feature was incorporated into the Funimation platform. 'As we look at usage of that and the number of people who were redeeming those and using them, it was just not a feature that was available in Crunchyroll and isn't in our road map,' Purini said. The executive claimed that Funimation is 'working really hard directly' with each affected customer to 'ensure that they have an appropriate value for what they got in the digital copy initially.' When asked what 'appropriate value' means, Purini responded: 'It could be that they get access to a digital copy on any of the existing other services where they might be able to access it. It could be a discount access to our subscription service so they can get access to the same shows through our subscription service. So we are trying to make it right based on each user's preference.'

It could be that they get access to a digital copy on any of the existing other services where they might be able to access it. It could be a discount access to our subscription service so they can get access to the same shows through our subscription service. So we are trying to make it right based on each user's preference. Clarifying further, Purini confirmed that this means that Sony is willing to provide affected customers with a new digital copy via a streaming service other than Crunchyroll. The executive said that the company is handling subscribers' requests as they reach out to customer service. Notably, this approach to compensating customers for removing access to something that they feel like they purchased (digital copies are considered a free addition to the physical copies, but some people might not have bought the discs if they didn't come with a free digital copy) puts the responsibility on customers to reach out. Ahead of Purini's interview, Sony didn't publicly announce that it would offer customers compensation. And since Funimation's terms of use include caveats that content may be removed at any time, customers might have thought that they have no path for recourse.

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