Accenture Chief Says Most Companies Not Ready for AI Rollout

Most companies are not ready to deploy generative AI at scale because they lack strong data infrastructure or the controls needed to make sure the technology is used safely, according to the chief executive of the consultancy Accenture. From a report: The most hyped technology of 2023 is in an experimental phase at most companies and macroeconomic uncertainty is holding back IT spending generally, Julie Sweet told the Financial Times in an interview ahead of the company publishing quarterly results on Tuesday. Accenture reported another big jump in revenues from generative AI projects in the three months to November 30, with $450mn in bookings compared with $300mn over the previous six months. But they remain small relative to group sales of $64bn annually.

Corporate executives are keen to deploy the technology to understand data across their organisation better or to automate more customer service, Sweet said. 'The thing that is going to hold it back, though, isâ...âmost companies do not have mature data capabilities and if you can't use your data, you can't use AI. That said, in three to five years we expect this to be a big part of our business.' Accenture and other consulting groups have boasted of multibillion-dollar investments in generative AI, including hiring and training staff, in the hope of a windfall from deploying the technology to clients across the world.

Sweet said executives were being âoeprudentâ in rolling out the technology, amid concerns over how to protect proprietary information and customer data and questions about the accuracy of outputs from generative AI models. 'We are still at the stage where most CEOs, asked if there is someone in their organisation who can tell them where AI is being used, what the risks are and how they're being mitigated, the answer is still 'no.''

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