20 Best AI Chatbots in 2024

Generative AI chatbots are a major step forward in conversational AI. These chatbots are powered by large language models (LLMs) that can generate human-quality text, translate languages, write creative content, and provide informative answers to your questions.
An ever-growing number of generative AI chatbots are now entering the market, but not all chatbots are created equal. We analyzed the best generative AI chatbots to help you determine the best conversational AI app for your business.
Here are our picks for the top generative AI chatbot software.

TABLE OF CONTENTS
ToggleTop 20 Generative AI Chatbot Software: Comparison ChartBing Chat Enterprise: Best Chatbot for Organizations in the Microsoft EcosystemChatGPT: Best Chatbot for Versatility and Advanced Generative AI FeaturesOpenAI Playground: Best Chatbot for CustomizabilityPerplexity AI: Best Chatbot for Finding Information on the InternetYouChat: Best Chatbot for StudentsChatsonic: Best Chatbot for Individuals in the Creative IndustriesGoogle Bard: Best Chatbot for Brainstorming IdeasSocrates.ai: Best Chatbot for Internal Knowledge-Base ManagementHuggingChat: Best Chatbot for DevelopersJasper: Best Chatbot for Marketing and Sales TeamsTidio: Best for Small and Medium-Sized BusinessesChatSpot: Best for HubSpot CustomersDrift: Best for Businesses that Rely on B2B Sales and MarketingAda: Best for Customer Service AutomationLivePerson: Best for Conversation AnalyticsReplika: Best for Personal UseIntercom: Best for Handling Support QueriesKommunicate: Best for E-Commerce BusinessesFreshchat: Best for Automating Self-ServiceCrisp Chatbot: Best for Lead NurturingKey Features of Generative AI ChatbotsHow to Choose the Best Generative AI Chatbot For Your BusinessHow We Evaluated the Best Generative AI ChatbotsAI Chatbots: Frequently Asked Questions (FAQs)Bottom Line: Top AI Chatbots

Top 20 Generative AI Chatbot Software: Comparison Chart
We compared the key features of the top generative AI chatbot software to help you determine the best option for your company:

Best for
Query limit
Language model(s)
Chrome extension created by vendor
Starting price

Bing Chat Enterprise
Organizations in the Microsoft ecosystem
30 responses per conversation
GPT-4
No
$5 per month

ChatGPT
Versatility and advanced chat generative AI features
50 messages every three hours for GPT-4 model
GPT-3.5, GPT-4
No
$20 per month

OpenAI Playground
Customizability
200 requests per day for free users
GPT-3.5, GPT-4
No
$0.0015 per 1K tokens

Perplexity AI
Finding information on the internet
5 copilot searches every four hours for free users
GPT-3.5, Claude 2, GPT-4,
Yes
$20 per month

YouChat
Students and researchers
Unlimited
GPT-3, GPT-4
Yes
$6.99 per month

Chatsonic
Individuals in the creative industries
Word limit depends on the plan
GPT-3.5, GPT-4
Yes
$20 per month

Google Bard
Brainstorming ideas
Unlimited exchanges per conversation
Pathways Language Model 2 (PaLM 2)
No
Free

Socrates.ai
Internal knowledge-base management
Unlimited
N/A
No
Available upon request

HuggingChat
Developers
Unlimited
Llama 2
No
$9 per month

Jasper
Marketing and sales team
Word limit depends on the plan
GPT-3.5, GPT-4
Yes
$49 per month

Tidio
Small and medium businesses
Word limit depends on the plan
Claude (Anthropic AI)
No
$25 per user per month

ChatSpot
HubSpot customers
N/A
GPT-3, GPT-4
No
Free

Drift
Businesses that rely on B2B sales and marketing
Unlimited
GPT
No
$2,500 per month, billed annually

Ada
Customer service automation
N/A
Unknown
No
Available upon request

LivePerson
Conversation analytics
N/A
Unknown
No
Available upon request

Replika
Personal use
500 messages per month, or approximately 17 messages per day
GPT-3, GPT-4
No
$19.99 per month

Intercom
Handling support queries
Unlimited –but charge per resolution
GPT-4
No
$39 per seat per month

Kommunicate
E-commerce businesses
N/A
GPT-4
No
$100 per month

Freshchat
Automating self-service
500 Freshbots sessions
Freddy AI, Microsoft Azure OpenAI Service
No
$23 per agent per month

Crisp Chatbot
Lead nurturing
Unlimited
Proprietary LLM model
No
$25 per month per workspace

Please note: All ratings are based on a range of 1 to 5, with 5 being the best option.

Bing Chat Enterprise: Best Chatbot for Organizations in the Microsoft Ecosystem
Overall rating: 3.13

Cost: 3.95
Feature Set: 3.5
Ease of Use: 1.75
Quality of Output: 2.5
Support: 4

Microsoft generative AI tool Bing Chat Enterprise uses GPT-4 — which includes a top large language model — to generate natural language responses to users’ queries. Bing Chat Enterprise has three conversation styles: creative, balanced, and precise. These styles help users set the tone for the expected response to their query.
Bing Chat Enterprise is available in 160 regions; significantly, users can also access it via the Windows Copilot Sidebar, making this app easily accessible. Indeed, Microsoft is incorporating AI across their product portfolio, so this chat app will likely show up in a number of applications. If your company uses Microsoft, this chap app is a good choice.
The greatest strong point for the Bing Chat tool is that it’s produced by Microsoft – arguably the leader in AI today. The company’s deep resources and dominant technical expertise in AI software should support this chat app very well in the years ahead.
Additionally, Microsoft is skilled at serving both the consumer and the business market, so this chat app can be configured for a variety of levels of performance – it has the depth of features needed to serve the SMB market and large enterprise.

Visit Microsoft Bing Chat Enterprise

Pros and Cons

Pros
Cons

Bing’s citation can enable you to continue your research on your own.
While trying the tool on a browser other than Edge, I got an error message: “You’ve reached the conversation limit for today. Sign in to continue your chat.” I found that other users experience this too, even though they are signed in or haven’t used the tool before. To resolve this issue, I downloaded Microsoft Edge.

The user interface is visually appealing and easy to navigate.
Limited to 30 responses per conversation.

It has an AI built-in image generator.

Bing Chat Enterprise web interface
Pricing
Bing AI chat is available at no additional cost for customers who are licensed for Microsoft 365 E3, E5, Business Standard, Business Premium, or A3 or A5 for faculty. If you don’t have those licenses, you can purchase Bing AI as a standalone tool for $5 monthly.
Features

A versatile mix of conversation styles for different enterprise AI use cases.
Bing’s citation capability allows you to fact-check its output.
It allows users to upload an image and it can also generate an image for you.

Also see: Top Generative AI Apps and Tools

ChatGPT: Best Chatbot for Versatility and Advanced Generative AI Features
Overall rating: 4.51

Cost: 4.15
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 3.75
Support: 5

Developed by OpenAI as part of the GPT (Generative Pre-trained Transformer) series of models, ChatGPT is more than just another natural language processing (NLP) tool designed to engage in human-quality conversations with users. The fact that it was developed by OpenAI means this generative AI app benefits from the pioneering work done by this leading AI company – ChatGPT, after all, was the first generative AI app to come to market, launching in November of 2022.
The OpenAI platform can perform NLP tasks, such as answering questions, providing recommendations, summarizing text, and translating languages. Aside from content generation, developers can also use ChatGPT to assist with coding tasks, including code generation, debugging help, and programming-related question responses.
Also supporting this app: OpenAI has received significant funding from Microsoft (and will almost certainly receive still more) so ChatGPT will likely be a leader in the years ahead, both in terms of advanced functionality (depth and versatility of toolset) and its ability to offer technology that’s ahead of the curve.

Visit ChatGPT

Pros and Cons

Pros
Cons

Data encryption at rest (AES-256) and in transit (TLS 1.2+).
The free plan is limited to GPT-3.5.

ChatGPT can assist in completing sentences or paragraphs for users.
Platform knowledge is limited to 2022.

Explain complex concepts.
Biases and inaccurate information.

ChatGPT web interface
Pricing

Free: You can use the free plan at no cost.
ChatGPT Plus: $20 per month.
Enterprise plan: Custom quotes.

Features

Analytics dashboard to understand usage for enterprise users.
Multilingual features: It can understand and generate text in multiple languages.
Contextual understanding of extended conversation.

OpenAI Playground: Best Chatbot for Customizability
Overall rating: 3.0

Cost: 4.15
Feature Set: 5
Ease of Use: 0.55
Quality of Output: 2.5
Support: 2

OpenAI Playground was designed by the same generative AI company that created ChatGPT (see above). As such, it is well funded and is continuously improved by some of the best developers in the AI industry. Expect it to stay ahead of the curve in terms of feature set.
It is a web-based environment allowing users to experiment with different OpenAI models, including GPT-4, GPT-3.5 Turbo, and others. OpenAI Playground is suitable for advanced users looking for a customizable generative AI chatbot model that they can fine-tune to suit their business needs. This advanced platform enables a vast level of choices and approaches in an AI chatbot.
What OpenAI Playground’s focus on customizability means is that it is ideal for companies that need a very specific focus to their chatbot. For instance, a sophisticated branding effort or an approach that requires a very proprietary large language model, like finance or healthcare. Given that this app needs true developer expertise to be fully customizable, it is not the best choice for small businesses or companies on a tight budget.

Visit OpenAI Playground

Pros and Cons

Pros
Cons

Available on the web and app for Android and iOS devices.
Limited creativity.

Highly customizable.
Privacy concerns.

OpenAI web interface chat mode
Pricing
OpenAI Playground is priced per 1,000 tokens (1,000 tokens equals to 750 words). Pricing for this tool varies based on your chosen model. New users can get $5 in free credit to use for their first three months.
GPT-4 models

8K context: Input costs $0.03 per 1K tokens, while output costs $0.06 per 1K tokens.
32K context: Input costs $0.06 per 1K tokens, while output costs $0.12 per 1K tokens.

GPT-3.5 Turbo

4K context: Input costs $0.0015 per 1K tokens, while output costs $0.002 per 1K tokens.
16K context: Input costs $0.003  per 1K tokens, while output costs $0.004 per 1K tokens.

Features

Text and completion summarization capability.
Multiple options for model selection.
Language translation capability.
Sentiment analysis.

Also see: The Benefits of Generative AI

Perplexity AI: Best Chatbot for Finding Information on the Internet
Overall rating: 4.19

Cost: 4.15
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 5
Support: 2

Perplexity AI is a generative AI chatbot/search/answer engine that allows users to express queries in natural language​​ and provides answers based on information gathered from various sources on the web. When you ask a question on Perplexity AI, it does more than provide the answer to your query –  it also suggests related follow-up questions. In response, you can either select from the suggested related questions or type yours in the text field.
Perplexity AI’s Copilot feature can guide users through the search process with interactive multiple searches and summarized results – this capability is helpful when exploring complex topics. However, it’s limited to five searches every four hours for free plan users and up to 300 searches for paid users.
Perplexity AI’s strength in searching the Internet means this tool is ideal for advanced researchers, from academic to small business to large enterprise, including companies that want to explore how they’re viewed on the Web. The app’s greatest strength: because AI enables it to understand your search query at a multi-dimensional level, the app can guide you in directions you might not have thought of. Think of this app as a “serious researcher’s best friend.”

Visit Perplexity AI

Pros and Cons

Pros
Cons

Cites information sources.
File upload is limited to three per day for free users.

Mobile app for iOS and Android device users.
Customer support can be improved.

Perplexity AI’s prompt environment
Pricing

Free: Available at no cost with limited features.
Pro: It costs $20 per month or $200 per year.

Features

Support Claude 2 and GPT-4.
Support 30 languages, including English, Bengali, Danish and more.
Text and PDF file upload capability.

YouChat: Best Chatbot for Students
Overall rating: 3.64

Cost: 5
Feature Set: 2.9
Ease of Use: 5
Quality of Output: 3.75
Support: 1

Designed by You.com, YouChat is an AI-powered generative chatbot that can summarize text, write code, suggest ideas, compose emails, and answer general questions based on information available on the web.
It also cites its information source, making it easy to fact-check the chatbot’s answers to your queries. YouChat combines various elements in its search results, including images, videos, news, maps, social, code, and search engine results on the subject.
In essence, YouChat is a lighter weight tool with an affordable price plan that performs a wide array of tasks – particularly those needed by students. It certainly would help with most homework assignments. YouChat offers an easy user interface that will appeal to a busy user base that wants to jump right in without undergoing a lot of technical training.
The upside of this kind of easy-to-use app is that, as generative AI advances, today’s fairly lightweight tools will likely offer an enormous level of functionality. So any student or SMB users who starts with it now will probably reap greater benefits in the months and years ahead.

Visit YouChat

Pros and Cons

Pros
Cons

Chrome extension available.
Contextual understanding can be improved.

It provides interactive search results with various elements.
It sometimes displays outdated links or information.

YouChat homepage
Pricing

Free: Available at no cost for up to 10 AI writing generations.
YouPro: $14.99 per month.
YouPro for Education: $6.99 per month.

Features

Code generator.
Multimodal search capability.
Supports social media profiles.

Also see: Generative AI Examples

Chatsonic: Best Chatbot for Individuals in the Creative Industries
Overall rating: 4.03

Cost: 4.55
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 2.5
Support: 2

Trained and powered by Google Search to converse with users based on current events, Chatsonic positions itself as a ChatGPT alternative. The AI chatbot is a product of Writesonic, an AI platform geared for content creation. When using Chatsonic, you can toggle on the “Include latest Google data” button to add real-time trending information.
The benefit to this “latest data” approach is that it helps individuals in the creative industries – like advertising and marketing – to stay very up to date on current trends. In contrast, some of the more advanced chatbots use large language models that are updated only so often, so those looking for this week’s information won’t find what they need.
This current events approach makes the Chatsonic app very useful for a company that wants to consistently monitor any comments or concerns about its products based on current news coverage. Indeed, some companies will use this app in combination with other AI chatbot apps; they may use 1-2 other apps as their main chatbots, with the Chatsonic chatbot reserved specifically to perform a broad and deep brand response monitoring function.

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Pros and Cons

Pros
Cons

Support about 25 languages.
Priority support is limited to business and enterprise plan users.

Landing page generator capability.
Free plan lacks email support.

Offers over 100 AI templates.

Chatsonic dashboard
Pricing

Free trial: Up to 10,000 words per month.
Unlimited: $20 per month when billed monthly or $16 per month when billed yearly – limited to one user.
Business: $19 per month when billed monthly or $12.67 per month when billed annually – for up to 200,000 words for GPT 3.5 or 33,333 words for GPT 4.0 – limited to one user. With this plan, you can increase your word count and number of users at an additional cost.
Enterprise: Custom quote.

Features

It has a Sonic Editor (Google Docs-like editor).
Integration with third-party apps.
Offers over 100 AI templates.

On a related topic: What is Generative AI?

Google Bard: Best Chatbot for Brainstorming Ideas
Overall rating: 4.28

Cost: 5
Feature Set: 5
Ease of Use: 4.5
Quality of Output: 5
Support: 1

Google Bard is an AI-powered LLM chatbot built on the PaLM2 (Pathways Language Model, version 2) AI model. You can export your Google Bard conversation to Google Docs or Draft in Gmail. The platform also allows you to create a shareable public link you can send to a third party, so this app is very useful in collaborative workflows for professional work environments.
It’s a major plus for this app that it’s developed and supported by Google. Admittedly, this app had some difficulties when it was first rolled out; Google was apparently scrambling to keep up with the phenomenal success of OpenAI’s ChatGPT, and didn’t iron out all the bugs first. However, Bard is being actively developed and will benefit greatly from Google’s deep resources and legions of top AI developers.
An important benefit of using Google Bard is that its supporting knowledge base is as large as any chatbot’s – it’s created and updated by Google. So if your team is looking to brainstorm ideas or check an existing plan against a huge database, the Bard app can be very useful due to its deep and constantly updated reservoir of data.

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Pros and Cons

Pros
Cons

It has a vast knowledge base.
Users reported that Google Bard is slow to respond, especially when users ask complex questions.

Cites sources of information.
It sometimes has been known to give inaccurate or incomplete information.

Google Bard prompt interface
Pricing
Google Bard is free to use.
Features

Ability to export conversation.
Its “Google it” function directs you to a search engine, providing more information on your query.
It can generate code in at least 20 programming languages.

Also see: ChatGPT vs. Google Bard: Generative AI Comparison

Socrates.ai: Best Chatbot for Internal Knowledge-Base Management
Overall rating: 2.1

Cost: 0 [no information available]
Feature Set: 3
Ease of Use: 3
Quality of Output: 2.5
Support: 2

Socrates.ai is an artificial intelligence platform that provides businesses with an array of conversational AI solutions. It enables companies to create and deploy conversational agents that can interact with users naturally, and is part of the wave of chatbots that is playing an ever greater role as a “first responder” to real time, in-bound consumer questions and concerns.
The Socrates app can be integrated into various channels, such as websites, mobile apps, and messaging platforms, to enhance user experience and support automation. Significantly, the app’s large library of pre-built and pre-tested content enables a company to efficiently – and constantly – query its internal knowledge base and use company-specific terminology in chatbot answers. This key feature makes Socrates ideal for organizations that need to frequently update chatbot responses based on fresh internal data.
Additionally, Socrates integrates with third-party enterprise apps, providing a far fuller range of features. It also facilitates bot to bot communication, which also helps this chatbot stay refreshed with more current information.

Visit Socrates.ai

Pros and Cons

Pros
Cons

Flexible deployment – SaaS or on-premise.
Lacks transparent pricing.

It offers pre-built and pre-tested content that includes a glossary of terms, abbreviations, and acronyms that can be customized for your company.
Support can be improved.

Pricing
Available upon request.
Features

Integration with third-party enterprise apps.
It has a database of about 1,000 employee questions.
Supports natural language processing and understanding.
Bot-to-bot conversations.

Also see: Generative AI Companies: Top 12 Leaders

HuggingChat: Best Chatbot for Developers
Overall rating: 3.33

Cost: 5
Feature Set: 2.9
Ease of Use: 4.75
Quality of Output: 1.25
Support: 1

Developed by Hugging Face, HuggingChat is a chatbot based on the Open Assistant Conversational AI Model. It uses NLP and ML algorithms to interact with users and can generate answers to questions, write essays, write code, translate text, and construct emails. The platform has been trained on a large dataset of diverse conversations and can learn from new interactions.
Most significantly, Hugging Face has a large and enthusiastic following among developers – it’s something of a favorite in the development community. Its platform is set up as an ideal environment to mix and match chatbot elements, including datasets ranging from Berkeley’s Nectar to Wikipedia/Wikimedia. And the AI models available range from Anthropic to Playground AI.
Many of these resources may not mean much to the SMB owner or enterprise manager – but they mean a great deal to developers with the expertise to use a deep resource base to customize an AI chatbot. Given that HuggingChat offers such a rich developer-centric platform, users can expect it to grow rapidly as AI chatbots gain still more adoption.

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Pros and Cons

Pros
Cons

Easy to use
Knowledge-base not up to date

Highly customizable – the Hugging Face platform allows developers to create their own custom intents, entities, and actions.
The platform sometimes gives an incomplete answer.

HuggingChat conversation prompt interface
Pricing
HuggingChat is free to use. You can also subscribe to the Pro plan at $9 per month to get early access to new features. They also offer an Enterprise Hub plan at $20 per user per month.
Features

It has web search functionality that complements its response with web content.
Multilingual support.
It can debug and write code and create Excel formulas.

Also see: Generative AI Startups

Jasper: Best Chatbot for Marketing and Sales Teams
Overall rating: 4.23

Cost: 2.65
Feature Set: 5
Ease of Use: 5
Quality of Output: 5
Support: 3

The Jasper generative AI chatbot can be trained on your brand voice to interact with your customers in a personalized manner. Jasper partners with OpenAI and uses GPT-3.5 and GPT-4 language models and their proprietary AI engine. The company also sources from other models such as Neo X, T5, and Bloom.
Clearly, Jasper’s strongest upside is its brand voice functionality, which allows teams and organizations to create highly specific, on-brand content. This capability is invaluable for marketing and sales team that need to ensure that all chatbot communications are created with an accurate brand identity.
Out of the box, Jasper offers more than 50 templates, so the user won’t need to create a chatbot persona from scratch. The wide array of models that Jasper accesses and its focus on customizing for brand identity means this is a choice that marketing teams should at least audition before they make any final selections for an AI chatbot.

Visit Jasper

Pros and Cons

Pros
Cons

Provides up-to-date information and cites sources.
Some users reported that Jasper is somewhat pricey.

Offers over 50 built-in templates.
Users may experience incomplete sentences when using Focus mode with Jasper.

Its user management capability allows you to control who can access documents in your workspace with user-specific permission settings to make docs private, allow viewing or editing, or make them available to everyone.

Jasper AI dashboard
Pricing

Creator: It costs $49 per month when billed monthly and $39 per month when billed annually.
Teams: It costs $125 per month when billed monthly and $99 per month when billed annually.
Business: Custom quotes.

Features

Browser extension available.
Support up to 30 languages.
Integrates with Zapier, Webflow, Make, Google Sheets, and other tools.
Collaboration capability.

Tidio: Best for Small and Medium-Sized Businesses
Overall rating: 4.23

Cost: 4.13
Feature Set: 3.5
Ease of Use: 5
Quality of Output: 5
Support: 4

SMBs looking for an easy-to-use AI chatbot to scale their support capacity may find Tidio to be a suitable solution. With Tidio Lyro, businesses can automate their customer support processes, reduce response times, and handle tasks such as answering frequently asked questions. You can use Tidio Lyro to answer customer inquiries, provide automated responses, and assist with basic analytics, allowing you to manage customer support efficiently.
Tidio fits the SMB market becaus