Dish Network's Internal Systems Are So Broken Some Employees Haven't Worked In Over a Day

An anonymous reader quotes a report from The Verge: Since Thursday morning, Dish Network has been experiencing a major outage that's taken down the company's main websites, apps, and customer support systems, and employees tell The Verge it's not clear what's going on inside the company. The company's Dish.com website is completely blank save for a notice apologizing for 'any disruptions you may be having' while promising that 'teams are working hard to restore systems as soon as possible.' The Boost Mobile and Boost Infinite sites display a similar message. When we called each brand's customer support lines, there were no humans on the other end -- each call automatically hung up after delivering a recorded message about the outage.

In an ironic twist, the outage started around the time that Dish was set to release its earnings for Q4 and fiscal year 2022. CEO Erik Carlson addressed it during the company's earnings call, saying the company was experiencing an 'internal outage that's continuing to affect our internal servers and IT telephony.' While Carlson claimed that Dish, Sling, and the company's wireless networks were operating normally, he admitted that 'internal communications, customer care functions, Internet sites' were knocked out. Internally, frontline employees have been kept in the dark about what's going on. Two sources tell The Verge that they are being told to stand by for information from their leadership teams, which haven't yet been forthcoming. They say it hasn't even been made clear whether they'll be paid. Employees have also been told that they won't be able to connect to their VPN, keeping remote workers from logging in to work.

Despite Carlson's comments that Dish's services should be working normally, Downdetector shows an increase in reports of issues using Dish Network's services, which include satellite TV and Boost Mobile's wireless network. Customers are reporting on social media that they're unable to activate new equipment or SIM cards received from the company, and alleged technicians say they can't complete installs and upgrades for customers. Customers have also said that the outage is preventing them from paying their bills. Some of the company's sites, like dishwireless.com and launch.5gmobilegenesis.com, are currently completely down and don't even display an error message. The good news is that the outage doesn't appear to be the result of a cyberattack, according to The Desk, though Dish likely hasn't concluded its investigation yet.

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