Comcast Gave False Map Data To FCC

Matthew Hillier can't get Comcast service at his home in Arvada, Colorado. But that didn't stop Comcast from claiming it serves his house when it submitted data for the Federal Communications Commission's new broadband map. From a report: Comcast eventually admitted to the FCC that it doesn't serve the address -- but only after Ars got involved. Comcast will have to correct its submission for Hillier's house, and a bigger correction might be needed because it appears Comcast doesn't serve dozens of other nearby homes that it claimed as part of its coverage area.

When Hillier looked up his address on the FCC map, it showed Comcast claims to offer 1.2Gbps download and 35Mbps upload speeds at the house. In reality, he makes do with CenturyLink Internet that tops out at 60Mbps downloads and 5Mbps uploads. Hillier -- an engineer with 30 years experience who previously worked for several telecom firms, including Comcast and Charter -- submitted a challenge to the FCC in mid-November, telling the commission that Comcast doesn't serve his address. Correcting false data is important because the map will be used to determine which parts of the US are eligible for $42.45 billion in federal grants to expand broadband availability. Program rules require ISPs to respond to challenges within 60 days, and Comcast's first response to Hillier's insisted that it actually does serve the house, which is on a street called Quartz Loop. 'The provider subject to your challenge has disputed your challenge,' the FCC told Hillier in an automated email on January 21. Comcast admitted to the FCC that it doesn't offer service at Hillier's home in Arvada on February 3, one day after Ars contacted Comcast's public relations department.

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