Battle tested: Continuous testing helps chatbots thrive

If you’ve been interacting with your favorite brands lately, you’ve likely noticed that chatbots seem to be everywhere. We are a society obsessed with instant gratification. We want answers immediately and often that means rolling the dice on using a chatbot to see how close they can get to what we are looking for. As the use of chatbots expands, so can the number of chatbot failures each day. At the same time, customers’ expectations of what a 'good' chatbot experience is has never been higher. And not meeting these stringent expectations means disappointing the customer, which can also result… [Continue Reading]