Webchats: Will growth continue in a post-pandemic world?

Keeping communication open with customers is an important part of any business process, and we’ve seen a lot of change in how we do it. UK businesses are growing fast, and so are the ways they react to customer service inquiries, with efficiency and ease front of mind. With virtual customer demand heightened even more during the COVID-19 pandemic, live chats and chatbots have become something businesses value for their communication. Chatbots especially have had an emphasis placed on their value, being considered forward-thinking. There are a number of ways that businesses can use these evolving communication methods and adjust… [Continue Reading]