Banking industry accelerates digital adoption

During the pandemic banks have undergone a rapid digital adoption process, with 89 percent boosting their implementation of technology by as much as five years. Research by analytics company SAS shows traditional banks have overseen a marked rise in the adoption of new technologies with 93 percent accelerating their digital adoption compared to 87 percent of challenger banks. Priorities differ when it comes to how traditional and challenger banks use technology though. For example, 65 percent of challenger banks see offering their customers a more personalized service as a key point of differentiation, compared to just 53 percent of traditional… [Continue Reading]